Email support@seviyelabs.com for help, bug reports and data requests.
A map or photo does not load
Check your connection and refresh the page. Map tiles and photos come from external sources and may not load if those sources are blocked. An empty map may mean the family has not published any entries yet. Try the list view and clear active filters.
Sign-in and reviews
Sign in with ChatGPT on the published app to leave a visitor review. Administrator access uses a separate username and password. Five failed administrator attempts trigger a 15-minute wait for the same source. Never include your password or session cookie in a support message.
Corrections, deletion and bug reports
To request a correction or deletion of your review, send the entry link and your request. Information needed to verify your identity may be requested. For bugs, include your browser, device and steps to reproduce; hide personal information in screenshots. No support language or response-time guarantee is offered.